Thank you for visiting and shopping at genehiller.com. Following are the terms and conditions that constitute our shipping and returns policies.


Shipment Processing Time

All orders are processed the same day the order was placed and shipped on the same business day or the following depending on the time of the order. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a day. Please allow additional days in transit for delivery. Complimentary ground shipping (1-4 days). If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping Rates and Delivery Estimates

When shopping at genehiller.com, all orders are processed with free standard ground shipping. If you wish to receive your clothing or other items with a faster delivery speed, please contact us at 415-332-3636 during business hours, or send us an email at online@genehiller.com.


genehiller.com does NOT ship orders outside of the U.S. if you live outside of the U.S. and you would like to place an order to be delivered to your out-of-country address, please call us at 415-332-3636 or email us as online@genehiller.com.


genehiller.com offers free returns. We won’t provide a return label with your received goods. If you choose to return merchandise, you must do so within two weeks from the goods being in your possession. To receive a return authorization and label, call us at 415-332-3636 during our business hours, or email us at online@genehiller.com.